Common Questions About Opening an Account

What types of identity documents are supported?

Please provide an official identity document in any of the following ways:

• Option 1: Hong Kong Permanent Identity Card / Hong Kong Special Administrative Region Passport

• Option 2: Hong Kong Non-Permanent Identity Card + Mainland China Passport / Identity Card

• Option 3: Long-term visa (valid for a stay of more than 6 months) issued by another country or region + Mainland China Passport / Mainland China Identity Card

• Option 4: Passport issued by another country or region

Can a tourist VISA or work VISA be used as a foreign visa?

Hello, tourist VISAs are not accepted; work VISAs must meet the condition of allowing a stay of more than 6 months per entry.

Age and Geographical Restrictions

To comply with relevant regulatory requirements, the account opening process at Bitfire will be subject to review based on specific eligibility criteria.Age Restriction

• Applicants must be at least 18 years old to open an account.

Geographical Restriction

• Due to compliance and regulatory requirements, Bitfire can only provide services to clients from eligible countries or regions.

• This restriction is mandated by legal and regulatory obligations and is not a discretionary decision by Bitfire. We sincerely apologize for any inconvenience this may cause and appreciate your understanding and support.

Address Proof Requirements

All customers are required to submit valid proof of address, which must be an official document issued by the government of their country of residence (excluding Mainland China). The requirements are as follows:

Acceptable proof of address documents include statements issued by the following institutions:

• Bank or credit card statement

• Telecommunications company bill (e.g., mobile phone, television services)

• Utility bill (e.g., water, electricity, gas)

• Letter from a government department or agency (e.g., tax statement)

Electronic files (e.g., scanned copies) or photos of physical documents are acceptable. The file must include the following key elements:

• Full page (A4) or complete document (accepted formats: PDF, JPG, JPEG, PNG)

• Document requirements: Please upload the original proof of address, which must include the name and address. Ensure the document is clear and complete (no obstruction, blurring, or tampering)

• Name: The name on the proof of address must match the name on the identity document

• Issue date: Must be issued within the last 3 months

• Address type: Only residential/apartment addresses are accepted. Commercial addresses (e.g., offices, hotels, commercial buildings, etc.) are not acceptable

How long does the account opening process take to complete?

If the submitted materials are complete and meet compliance requirements, individual accounts are generally opened within 3 business days, while corporate accounts typically opened within 7 business days. If your documents are rejected, you may resubmit them after addressing the reasons for rejection.

What are the three methods of identity verification?

Bitfire offers three customized verification methods:

1. Bitfire App Convenient Account Opening: Submit documents via Bitfire to complete the process with the support of a dedicated Customer Service Representative.

2. Onsite Account Opening at Our Office: Visit us to have your questions answered face-to-face and gain firsthand insight into Bitfire ’s culture.

3. Onsite Account Opening at Your Location: Enjoy maximum convenience as a dedicated Customer Service Representative visits your home or office to provide personalized, on-site assistance.

Office Address: Room 4201-5, 42nd Floor, COSCO Tower, 183 Queen’s Road Central, Hong KongContact: [phone] (Service Hours: Hong Kong Business Days 10:00–18:00)